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Xiaomi

UK New Retail Portal

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Q&A

Common customer questions — know these answers.

⌚ Xiaomi Watch 5 — iPhone Compatibility

"Why doesn't Xiaomi Watch 5 work with iPhone?"
  • That's a fair question. Xiaomi Watch 5 runs on Wear OS by Google, which is designed to work with compatible Android phones, so iPhone pairing isn't supported on this model.
  • The benefit of that is, if you use an Android phone, you get a fuller smartwatch experience — things like Google apps, Gemini on your wrist, Google Play apps, maps, payments and more.
  • But if you're using an iPhone, I wouldn't recommend this one, because I don't want you to buy a watch that won't pair properly with your phone. A better fit would be Xiaomi Watch S5. It keeps that premium round watch design, works with iPhone, and still gives you strong health, sleep and fitness tracking. You won't get Gemini, but for everyday wellbeing and sports use, it's still a very capable choice.

🔥 Phone Overheating

"Why is my new Xiaomi phone overheating?"

Indeed the unusually warm weather in the past two days could be a potential cause of the phone overheating. Currently, the temperature is relatively high in summer, and the phone itself is a high-performance electronic device. During charging, navigation, taking photos and videos, playing games, downloading updates, enabling 5G, or long-term use, the processor and battery will generate heat. If the ambient temperature is high, the heat dissipation speed will slow down, and the phone will feel significantly hotter. This is a normal physical phenomenon and does not indicate a quality issue with the phone.

The phone has a built-in temperature protection mechanism. When the temperature is too high, the system may automatically reduce performance, limit the charging speed, or even temporarily disable some functions. This is to protect the safety of the battery and hardware, and the phone can continue to be used after the temperature returns to normal.

Advice for customers:

  • Avoid using your phone for extended periods in direct sunlight
  • Try not to play large-scale games or record videos for an extended period while charging
  • You can temporarily close high-power-consuming apps to let the phone rest for a few minutes
  • Use original or standard-compliant chargers and data cables

💳 Band 10 Pro — NFC Payment Support

"Which cards does Band 10 Pro NFC support?"

Supports only Mastercard from the following card organizations:

  • Curve UK Limited
  • Monavate Limited
  • Moorwand Ltd

Tip: If the customer's bank isn't listed, suggest Curve — it acts as a wrapper that lets you add any Mastercard/Visa card and use it via Curve's Mastercard on the Band 10 Pro.

📺 Display Training Questions

A. Spec Knowledge

  1. What are the four display training pillars for the Xiaomi 17 Series? (Clarity, Brightness, Colour, Eye Care)
  2. What clarity-related specs should colleagues remember? (HyperRGB, CrystalRes, PPI, refresh rate, bezel width)
  3. What brightness specs should colleagues remember? (3500 nits peak, Super Sunlight Display, 1-nit ultra-dim)
  4. What colour specs should colleagues remember? (DCI-P3, 68 billion colours, Original Colour Pro CMF 2025, Delta E<0.37)
  5. What Eye Care specs should colleagues remember? (TÜV Quadruple, 3840Hz PWM, 75% blue light reduction, 16,000 dimming levels)

B. Customer Benefits

  1. What is the customer benefit of Clarity? (Razor-sharp text, effortless scrolling, edge-to-edge display)
  2. What is the customer benefit of Brightness? (Readable in any lighting, stunning HDR, comfortable in darkness)
  3. What is the customer benefit of Colour? (True-to-life colours, accurate shopping, natural photos)

C. In-store Demo

  1. How should colleagues demo Clarity in store? (Open BBC News for text sharpness, Instagram for scroll smoothness, show 1Hz reading mode)
  2. How should colleagues demo Eye Care in store? (Show low-brightness flicker test, enable Reading Mode, demonstrate circadian scheduling)

August Recognition Plan

Weekly rewards, top achievers & champion store.

Archived · August 2026Historical approved plan; not presented as the current period.
Tier 1 · Foundation

🎯 Product Experience Programme

Trial Xiaomi products as carry-with or in-home devices. Purchase over a 3-month term with up to 60% off earned by completing assigned tasks. Starts 16 July · Refreshes monthly.

Max Discount
60%
Term
3 Mo
Products
8

📦 Experience Products

ProductTypeRequirementsEnd of Term
Xiaomi 17T ProCarry-withUse as primary device; bring to store daily. After 3 months, buy out at final price.Buy out at final price
Xiaomi Pad 8 ProCarry-withUse as primary device in its category; bring to store daily.Buy out at final price
Xiaomi Watch S5Carry-withUse as primary device in its category; bring to store daily.Buy out at final price
Smart Projector L1 ProIn-homeUse extensively at home; publish 4 social-media posts during the term.Buy out at final price
Vacuum Cleaner G20 MaxIn-homeUse extensively at home; publish 4 social-media posts during the term.Buy out at final price
Outdoor Camera CW500In-homeUse extensively at home; publish 4 social-media posts during the term.Buy out at final price
Air Fryer 6.5LIn-homeUse extensively at home; publish 4 social-media posts during the term.Buy out at final price
Mini LED Gaming Monitor G Pro 27Qi 2026In-homeUse extensively at home; publish 4 social-media posts during the term.Buy out at final price
💡 Want a product not listed?
Contact Ash Li — feasibility assessed based on product series, sales and inventory.

💰 Purchase Rules

Maximum 60% off RRP. Earn 10% off per stage of unit sales reached (Sales channel caps at 40%).

ChannelCapCriteriaProductStages
Sales40%10% off per stage of unit sales reachedXiaomi 17T Pro7
Xiaomi Pad 8 Pro3
Xiaomi Watch S53
Smart Projector L1 Pro2
Vacuum Cleaner G20 Max2
Outdoor Camera CW5003
Air Fryer 6.5L1
Mini LED Gaming Monitor G Pro 27Qi 20261
Training10%5% off per session delivered, verified by Store ManagerThe training could be the product itself or product of same category. The training should be delivered to all store members and accompanied by a quick test.
Master Class10%Deliver 1 customer-facing Master Class with 1 social media preview postA group discovery for customers for more than 15 mins. Theme could be the product itself, comparison between product series, or usage and functions. The operations team will assist with event organisation and social media posting.
Tier 2 · Weekly

⭐ Weekly Star Recognition

Each week from 1–31 August, every store awards a Sales Star and an Operations Star, with points redeemable against Xiaomi product purchases.

Sales Star
Highest Weekly Attach Rate
Attach Rate = Product Unit Sold / Transaction Amount · Tiebreaker: higher total GMV wins
Operations Star
Best Performance
Rotating focus area · All listed criteria must be met · Verified by Store Manager
📚
Training
📦
Inventory
📱
Activity
🏪
Display
Cross-sell scenario on feature wall
Sales Star
1 Surprise AIoT Gift
or 10 discount points
Operations Star
1 Surprise AIoT Gift
or 5 discount points
Points System
1 point = £1 off any Xiaomi product purchase. Points can be stacked on top of existing discounts, but the final price cannot fall below 40% of RRP. Points accumulate over a 12-month period, are non-transferable, and belong solely to the earning employee.
Tier 3 · Monthly

🏅 Champion Store

Highest GMV achievement rate wins. Consecutive wins roll over. Must be used within the campaign period or it resets. The Store Manager proposes the activity; Retail Platform approves.

Team Prize
£100
Team-Building Budget
Tier 4 · Top 3

🥇 Top Achiever

Following the rank of achievement rates of August, the top 3 product consultants would have these rewards.

🥇
Rank 1
Xiaomi Scooter 5 Pro
🥈
Rank 2
Xiaomi Scooter 6
🥉
Rank 3
Xiaomi Scooter 4 Lite Gen2
Recognition · Star

Team Star Board

Weekly MTD sales ranking and Store Manager certified operational contribution.

Read-only view

Loading shared Star data…

Sales Star

MTD attachment-rate ranking with cross-store personal-target achievement

Weekly MTD import

Operation Star

Weekly assessment for the Reserve Store Manager pathway

Weekly assessment
Reserve standard

Complete all three Stars twice. Every completion must be verified by the Store Manager. Prerequisites: no attendance issues and no product or cash discrepancies during the employee's shifts.

2× required
Training Star
  • Complete one product training session in the week.
  • Complete one SOP training session in the week.
  • Verify attendees' understanding and upload the training records.
2× required
Inventory Star
  • Complete the weekly stock order.
  • Manage deliveries, warehouse organisation and correct goods placement.
  • Double-check the day's inventory and cash counts.
2× required
Display Star
  • Inspect one display module and adjust it to VM standards.
  • Create a scenario-based feature-wall display using cross-sell performance.
  • Complete the monthly display audit in the system.

Weekly certified leaders and current Star counts

Reserve readiness requires 2× in every category, full certification and both prerequisites.

3 Stars · 2× each

Sales figures use imported MTD snapshots. Operation stars and certifications are maintained by Admin and should be supported by Store Manager verification.

Admin access

Enter the administrator password to make changes.

Star Admin

Manage the team, Operation Stars and MTD sales snapshots.

Employee names

Rename safely with history retained. Remove hides a person from current editing but keeps imported sales history.

Changes are published to the shared server. A browser cache is retained for fallback viewing.

Checking latest confirmed rota…

Select shift

Day note

Admin access

Enter the administrator password to edit and save the rota.

The password is not saved. Admin access lasts only in this tab.

Manage employees

Choose a store, then add, rename or remove employees.

Renaming keeps the employee's existing rota. Removing an employee also removes that employee's shifts from the chosen store. Select Save to publish changes to the shared server.

Rename employee

Manage shifts

Add a working shift or edit its name, time, availability and colour.

Effective hours are calculated automatically from the time span minus one 1-hour meal break.

Editing a shift keeps its internal code, so existing rota assignments update automatically. Use the main Save button to publish changes to the shared server.

8 weeks

Xiaomi UK New Retail · Stratford · White City

For questions, contact your Store Manager or the Training Team

EDIT MODE

⚙ Portal Admin SDK

v ·
Feature flags — toggle to enable experimental or upcoming capabilities. Changes persist in sessionStorage.

Data Status

API credentials are stored in sessionStorage only and never transmitted without explicit action.
🆕 Xiaomi Internal BI API

📋 Feishu / Lark API

// Future: Full Feishu Bitable API integration\n// FeishuAdapter.readSheet(token, sheetId, range)\n// FeishuAdapter.readBase(bitableToken, tableId)\n// XiaomiAdapter.getStoreKPIs(storeId, {from, to})\n// XiaomiAdapter.getProductCatalog(category)
Registered modules extend portal functionality. Third-party modules can be added via ModuleRegistry.register().

Install Module from URL

// Module API Example:\nModuleRegistry.register('my-module', {\n version: '1.0.0',\n label: 'My Module',\n icon: '\ud83d\udce6',\n init(sdk) { sdk.on('dataRefresh', data => console.log(data)) },\n destroy() {}\n})
// Debug output will appear here