Training Star
- Complete one product training session in the week.
- Complete one SOP training session in the week.
- Verify attendees' understanding and upload the training records.
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Common customer questions — know these answers.
Indeed the unusually warm weather in the past two days could be a potential cause of the phone overheating. Currently, the temperature is relatively high in summer, and the phone itself is a high-performance electronic device. During charging, navigation, taking photos and videos, playing games, downloading updates, enabling 5G, or long-term use, the processor and battery will generate heat. If the ambient temperature is high, the heat dissipation speed will slow down, and the phone will feel significantly hotter. This is a normal physical phenomenon and does not indicate a quality issue with the phone.
The phone has a built-in temperature protection mechanism. When the temperature is too high, the system may automatically reduce performance, limit the charging speed, or even temporarily disable some functions. This is to protect the safety of the battery and hardware, and the phone can continue to be used after the temperature returns to normal.
Advice for customers:
Supports only Mastercard from the following card organizations:
Tip: If the customer's bank isn't listed, suggest Curve — it acts as a wrapper that lets you add any Mastercard/Visa card and use it via Curve's Mastercard on the Band 10 Pro.
A. Spec Knowledge
B. Customer Benefits
C. In-store Demo
Weekly rewards, top achievers & champion store.
| Product | Type | Requirements | End of Term |
|---|---|---|---|
| Xiaomi 17T Pro | Carry-with | Use as primary device; bring to store daily. After 3 months, buy out at final price. | Buy out at final price |
| Xiaomi Pad 8 Pro | Carry-with | Use as primary device in its category; bring to store daily. | Buy out at final price |
| Xiaomi Watch S5 | Carry-with | Use as primary device in its category; bring to store daily. | Buy out at final price |
| Smart Projector L1 Pro | In-home | Use extensively at home; publish 4 social-media posts during the term. | Buy out at final price |
| Vacuum Cleaner G20 Max | In-home | Use extensively at home; publish 4 social-media posts during the term. | Buy out at final price |
| Outdoor Camera CW500 | In-home | Use extensively at home; publish 4 social-media posts during the term. | Buy out at final price |
| Air Fryer 6.5L | In-home | Use extensively at home; publish 4 social-media posts during the term. | Buy out at final price |
| Mini LED Gaming Monitor G Pro 27Qi 2026 | In-home | Use extensively at home; publish 4 social-media posts during the term. | Buy out at final price |
Maximum 60% off RRP. Earn 10% off per stage of unit sales reached (Sales channel caps at 40%).
| Channel | Cap | Criteria | Product | Stages |
|---|---|---|---|---|
| Sales | 40% | 10% off per stage of unit sales reached | Xiaomi 17T Pro | 7 |
| Xiaomi Pad 8 Pro | 3 | |||
| Xiaomi Watch S5 | 3 | |||
| Smart Projector L1 Pro | 2 | |||
| Vacuum Cleaner G20 Max | 2 | |||
| Outdoor Camera CW500 | 3 | |||
| Air Fryer 6.5L | 1 | |||
| Mini LED Gaming Monitor G Pro 27Qi 2026 | 1 | |||
| Training | 10% | 5% off per session delivered, verified by Store Manager | The training could be the product itself or product of same category. The training should be delivered to all store members and accompanied by a quick test. | — |
| Master Class | 10% | Deliver 1 customer-facing Master Class with 1 social media preview post | A group discovery for customers for more than 15 mins. Theme could be the product itself, comparison between product series, or usage and functions. The operations team will assist with event organisation and social media posting. | — |
Weekly MTD sales ranking and Store Manager certified operational contribution.
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MTD attachment-rate ranking with cross-store personal-target achievement
Weekly assessment for the Reserve Store Manager pathway
Complete all three Stars twice. Every completion must be verified by the Store Manager. Prerequisites: no attendance issues and no product or cash discrepancies during the employee's shifts.
Reserve readiness requires 2× in every category, full certification and both prerequisites.
Sales figures use imported MTD snapshots. Operation stars and certifications are maintained by Admin and should be supported by Store Manager verification.
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Xiaomi UK New Retail · Stratford · White City
For questions, contact your Store Manager or the Training Team